40 years in the making.
General purpose AI assistants like ChatGPT or Claude are designed to answer almost anything, but they don’t know the full extent of Ratermann’s products, your industry, or your team. Rex is purpose,built for the compressed gas and cryogenic industry and trained exclusively on Ratermann’s product catalog and approved data.
That means Rex won’t give you a generic answer pulled from the internet. When Rex identifies a part, compares two products, or points you to a spec, it’s working from Ratermann’s actual inventory and product knowledge, not a broad training set.
Rex is also connected to Ratermann’s team. When a question goes beyond what Rex can handle, it hands off to a real person, not another bot. That combination of deep product focus and direct human backup is what sets Rex apart.
What should I have ready before chatting with Rex?
The more context you can bring, the better Rex can help. Useful details include:
• Part numbers (if you have them)
• Model numbers for the equipment involved
• A description of the issue or application
• Photos of the part, damage, labels, or surrounding area, 3 to 5 images go a long way toward accurate identification
You can upload photos directly to the chat using the paperclip icon.
Why Rex?
Why Now?
Why Now?
How can we help to empower the people of our industry? Is the question that started all of this. Our industry is seeing new markets pop up, how do we make sure our industry is playing the largest role it possibly can in these new opportunities? Rex AI is the tool that allows your team to leapfrog the knowledge gap and become the deepest, most reliable partner for your customers.
